FAQs
Shipping & Returns
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We ship everywhere in the continental U.S.
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Orders will ship within 2 business days of purchase. Once your order has shipped, you will receive an email from us with tracking information.
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We currently offer free standard ground shipping on orders over $100.
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We accept returns on unopened products within 30 days of purchase. To request a return or exchange, email orders@amoureuxbeauty.com with your name, order number, the item(s) you wish to return, and the reason for the return. Shipping fees are not eligible for refund.
If there is a defect or problem with an item you've received, please email support@amoureuxbeauty.com with your name, order number, and the issue with your item.
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Please email orders@amoureuxbeauty.com with "Cancel Order" in the subject line with the order number as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed as it may have already been shipped out.
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You'll receive an email with your tracking information once your order has shipped (typically within two business days of the purchase date).
If you have trouble finding this information, please email orders@amoureuxbeauty.com.
Our Products
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The definition of "clean" varies across people and retailers. We formulate without silicones, mineral oils, parabens, PEG, phthalates, & phenoxyethanol because of environmental concerns and a variety of other concerns. You can read our full "no" list here.
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We conduct several types of testing:
CLINICAL TESTING: Our formulas are non-irritating and safe for sensitive skin. They are clinically tested via RIPT study by an independent lab. All of our clinical RIPT studies have over 100 subjects and at least 50% of subjects in our studies have sensitive skin. During testing, all of our formulas had zero reported reactions.
Additionally, subjects included range across all skin tones (Fitzpatrick I-VI).
STABILITY AND COMPATIBILITY TESTING: We test our formulas to ensure they remain stable and consistent in our airless pump bottles over time.
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Never. We leave out both synthetic and natural fragrances, including essential oils (this includes sneaky fragrant ingredients like "geraniol")
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Yes! All Amoureux products are vegan and cruelty-free.
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We use as much recycled and recyclable material as possible to minimize our impact.
BOTTLES: The Cozy Cream bottle is made with 86% PCR materials. The Soft Serum is made with 82% PCR materials.
The Soft Serum and The Cozy Cream are both sold in airless, monomaterial pumps (no metal springs), allowing them to be more recyclable than mixed material pumps. Local recycling rules vary, so we recommend dropping your empties off at your closest Pact bin (find one close to you here).
CARTONS: Our bottles come packaged in FSC-certified materials.
SHIPPING MATERIALS: We minimize shipping waste as much as we can by using small, kraft mailers for our orders.
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Our products use airless, monomaterial pumps (without metal springs) that fully empty by the end of use. Since local recycling rules vary, we recommend taking your empties to the nearest Pact bin. (find one close to you here).